Refund and return policy

Before returning

Do not send a product back without authorization. Email support@pacowellness.com with the PACO-XXXX order number, item, and reason for the request.

Opened, handled, post-delivery damaged, or unauthorized returns may be ineligible for a refund.

Payment confirmation

We confirm Zelle, Cash App, Venmo, and Apple Cash within 24 hours. PayPal and Card are instant and confirm on their own. I sent it does not mark the order paid.

Incorrect or damaged orders

If you receive an incorrect or visibly damaged item, contact support as soon as possible and retain the packaging and photographs so we can review the shipment.

Review and refund

When a return is authorized, support provides the applicable instructions. Approved refunds go back through the same rail: Zelle, Cash App, Venmo, Apple Cash, PayPal, or Card. Posting time depends on that rail.

Chargebacks and refunds

Chargeback and refund policy: every request is reviewed against the PACO-XXXX order, the payment rail, and preparation status.

PACO does not collect card numbers on this site, so there is no card-network chargeback process at PACO. For Card, use WAAVE’s hosted-processor dispute tools. For PayPal, use PayPal's own dispute tools. For Zelle, Cash App, Venmo, and Apple Cash (P2P), email support with PACO-XXXX.

Approved refunds return on the same rail. P2P is confirmed within 24 hours. PayPal and Card confirm on their own.